FAQs

We’ve got answers to your burning questions

Yes, more than 50,000 members have already unlocked High Roller status. Join now for an instant perk.

Yes, many High Profile locations offer everyday discounts for medical patients, veterans, industry members, students, and seniors. View store details for more information. Due to state regulations, we cannot provide everyday discounts in Massachusetts.

The qualifying age for High Profile’s senior discount is 55 in Illinois and New Jersey, and 60 in Connecticut, Michigan and Missouri. Unfortunately, the state of Massachusetts does not allow group discounts.

You can qualify for High Profile’s veteran discount showing any one of the three following items:

  1. Military ID
  2. Endorsement “ veteran” stamp on your driver's license or state ID
  3. Other documentation proving veteran status accepted at the discretion of the High Profile staff.

Unfortunately, the state of Massachusetts does not allow group discounts.

Absolutely, you can place an online order for in-store pickup, curbside or drive-thru. Choose your store.

Curbside and drive-thru are available at select locations.

Yes, you can place an online order for next-day pickup but only if you placed the order after the store is already closed for today. If the order is placed while the store is open, it must be picked up that same day.

We’ll text you on the phone number you provided at checkout to let you know that your High Profile order is ready for pickup.

To update your High Profile order, all the dispensary directly. Contact your store. You can also email customer service at [email protected].

High Profile accepts debit cards and cash payments in-store, with ATMs on-site. Online orders can be completed with Pay by Bank, a secure payment method that links your bank account and Dutchie account. Sign up for Pay by Bank.

There is a $2.50 service fee on Pay by Bank transactions. There is a $3.50 service fee on debit transactions. No refund at the point of sale on debit transactions.

A medical card is not required in CT, IL, MA, MI, MO, and NJ. We do accept medical cards in MO. Many locations offer discounts for medical patients. View store details for more information.

You must have a physical valid government-issued photo ID and be 21+. Digital copies will not be accepted.

Missouri medical patients must be 18+.

Yes, for recreational purchases, we accept IDs from any state with valid proof of 21+. IDs must be physical, valid and government issued. Digital copies will not be accepted.

Out-of-state medical cards are valid when shopping in Missouri. Massachusetts does not accept out-of-state medical cards.

All our dispensaries serve both recreational and medical patients. Medical patients enjoy discounts on recreational products. Choose your store for details.

High Profile’s ours vary by location. Choose your store for details.

We’re always on the lookout for green talent! View open positions and apply online.

We only accept returns of products impacted by state- mandated recalls or state compliance directives. That said, we always want to do right by our customers. If you have a product concern, please email customer service at [email protected]

The purchasing limit for cannabis per transaction, not per day, and vary by state. See full details below.

CT
All Connecticut customers may purchase up to 28 grams (1 ounce) of cannabis flower or equivalents per transaction. Edibles cannot contain more than 5 milligrams of THC per serving.
 
IL
Illinois residents may purchase the quantities below per transaction from state-licensed dispensaries.
Flower: up to 30 grams
Concentrates: up to 5 grams
Edibles: up 500 milligrams
 
Non-residents
Non-residents may purchase the quantities below per transaction from state-licensed dispensaries.
Flower: up to 15 grams
Concentrates: up 2.5 grams
Edibles: 250 milligrams
 
All purchase limits are specific to the product category.
 
MA
All Massachusetts customers may purchase the quantities below per transaction.
Flower: up to 1 ounce
Concentrates: up to 5 grams
Vapes: up to 5 grams
Edibles: up to 500 milligrams
Topicals/Ointments: no limit
 
MI
All Michigan customers may purchase the quantities below per transaction.
Total product limit: up to 2.5 ounces
Concentrates: up to 15 grams
Edibles: converted into ounces using 16:1 ratio. This conversion is done using the net weight of the package, not the mg of TCH.
Topicals: converted into ounces using 36:1 ratio. This conversion is done using the net weight of the package, not the mg of TCH.
 
MO
Medical patients and caregivers
May purchase up to 4 ounces of dried, unprocessed marijuana, or its equivalent, in a 30-day period.
Recreational shoppers
May purchase up to 3 ounces per transaction.
 
NJ
All New Jersey customers may purchase the equivalent of up to 1 ounce of cannabis per transaction. The means all products purchased must not exceed 1 ounce or the equivalent. Visit nj.gov for more information on calculating cannabis
equivalency.
Flower: up to 1 ounce
Oils/Concentrates: up to 4 grams
Edibles: up to 1,000 milligrams
 
 
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