General Questions

Can I order online for all High Profile dispensaries?

Yes! All products are available to order online. Please CLICK HERE to place your order for in-store or curbside pickup. Delivery is also available for select locations.

Can I shop with an out-of-stateID?

Yes! We accept IDs from any state with valid proof of 21+ for recreational purchases and a valid medical card for medical purchases.

What are the COVID-19 protocols currently in place?

We know things are looking a little different these days, and we’re taking extra precautions to protect our teams and customers, including increased cleaning and disinfecting of all surfaces. We are strictly following all Covid-19 safety protocols, and masks are required for all in-store shopping. We also ask that our customers please practice social distancing at all of our High Profile locations, and thank you for your patience as we limit the number of guests allowed inside the lobby and showroom.We encourage customers to use our online menus to place orders for in-store or curbside-pickup and delivery. You can do so by clicking HERE .We appreciate your effort in helping to keep our communities safe!

What is your return policy?

We have a seven-day return policy on any defective or expired product purchased from High Profile. The purchase must have been made on your account, and all returns are subject to the discretion of High Profile management.

What forms of payment are accepted?

Due to federal restrictions, we are only accepting cash payments. Debit cards are accepted solely at Michigan locations. We are hoping to expand this offering to our other retail locations soon. ATMs are available for your convenience at all High Profile shops.

Can I place an online order for curbside pickup?

Yes! Many of our locations offercurbside pickup. You can select the curbside pickup option at checkout.

How do I know when my order is ready for pickup?

You will receive a text message to the phone number provided when your order is ready for pickup.

Can I place an online order for next-day pickup?

All orders must be picked up the same day they are placed. If the order is placed after business hours, the order can be picked up until closing the following day. If the order is still not picked up, it will be automatically canceled.

Are there any ongoing deals available?

Yes! We have potent deals going on every day of the week in all High Profile locations. CLICK HERE to view all of our specials. You can also join our rewards program and earn points for every purchase redeemable for discounts, products and more. CLICK HERE for more info.

What is the qualifying age for the senior discount?

The qualifying age for eligibility to receive our senior discount is 60+ years of age.

How do I qualify for the veteran discount?

You can qualify for the veteran discount by showing any one of the following items:

  • Military ID
  • Endorsement ‘veteran’ stamp on your driver's license or state ID
  • Other documentation proving veteran status accepted at the discretion of High Profile staff.
What are your retail store hours?

CLICK HERE to visit our locations page and view store hours. Notification of any temporary or unexpected closures will also be found on this page next to the affected location’s info box.

Are you hiring?

We’re always on the lookout for green talent! CLICK HERE to view all open positions and to apply online.

There was a mistake with my order. Who do I contact?

If there was a mistake with your order, please contact the location in which you made your purchase. CLICK HERE for a complete list of locations and phone numbers. Alternatively, you can reach out to our team by emailing 411@highprofilecannabis.com, and a customer service team member will get back to you as quickly as possible.

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