General Questions

Can I order online for all High Profile dispensaries?

Yes! All products are available to order online. Please CLICK HERE to place your order for in-store or curbside pickup. Delivery is also available for select locations.

Can I shop with an out-of-state ID?

Yes! We accept IDs from any state with valid proof of 21+ for recreational purchases and a valid medical card for medical purchases.

What are the COVID-19 protocols currently in place?

We know things are looking a little different these days, and we’re taking extra precautions to protect our teams and customers, including increased cleaning and disinfecting of all surfaces. We are strictly following all Covid-19 safety protocols, and masks are required for all in-store shopping. We also ask that our customers please practice social distancing at all of our High Profile locations, and thank you for your patience as we limit the number of guests allowed inside the lobby and showroom.We encourage customers to use our online menus to place orders for in-store or curbside-pickup and delivery. You can do so by clicking HERE .We appreciate your effort in helping to keep our communities safe!

What is your return policy?

We only accept returns of products impacted by state mandated recalls or state compliance directives.

What forms of payment are accepted?

We accept cash payments in-store with ATMs on-site. You can also pay with your debit card, but please note these payments have a $3.50 convenience fee. Online orders can be completed with Dutchie Pay, a secure payment method that links your bank account and Dutchie account.

Can I place an online order for curbside pickup?

Yes! Many of our locations offercurbside pickup. You can select the curbside pickup option at checkout.

How do I know when my order is ready for pickup?

You will receive a text message to the phone number provided when your order is ready for pickup.

Can I place an online order for next-day pickup?

All orders must be picked up the same day they are placed. If the order is placed after business hours, the order can be picked up until closing the following day. If the order is still not picked up, it will be automatically canceled.

Are there any ongoing deals available?

Yes! We have potent deals going on every day of the week in all High Profile locations. CLICK HERE to view all of our specials. You can also join our rewards program and earn points for every purchase redeemable for discounts, products and more. CLICK HERE for more info.

What is the qualifying age for the senior discount?

The qualifying age for eligibility to receive our senior discount is 60+ years of age. (Discounts not allowed in Massachusetts)

How do I qualify for the veteran discount?

You can qualify for the veteran discount by showing any one of the following items:

  • Military ID
  • Endorsement ‘veteran’ stamp on your driver's license or state ID
  • Other documentation proving veteran status accepted at the discretion of High Profile staff.

(Discounts not allowed in Massachusetts)

What are your retail store hours?

CLICK HERE to visit our locations page and view store hours. Notification of any temporary or unexpected closures will also be found on this page next to the affected location’s info box.

Are you hiring?

We’re always on the lookout for green talent! CLICK HERE to view all open positions and to apply online.

There was a mistake with my order. Who do I contact?

If there was a mistake with your order, please contact the location in which you made your purchase. CLICK HERE for a complete list of locations and phone numbers. Alternatively, you can reach out to our team by emailing [email protected], and a customer service team member will get back to you as quickly as possible.

What is the purchasing limit for cannabis?


  • State law permits the purchase of up to one ounce of flower or five grams of concentrate at a time. Flower – 1 ounce (28.3495 grams), Concentrate/Vape – 5 grams, Tincture – 5000 milligrams, Edibles – 500 milligrams, Topicals/Ointments – No Limit


  • For recreational, it is per transaction limit at 2.5oz, of which only 15 grams can be concentrates. There are flower equivalence conversion for edible and topicals, which are based on the net weight of the package, not the mg of THC: 16:1 for edibles and 36:1 for topicals.


  • Patients or caregivers may purchase medical marijuana from a Missouri licensed dispensary upon presentation of a DHSS-issued ID card. Qualifying patients or their caregivers may purchase up to four ounces of dried, unprocessed marijuana, or its equivalent, in a 30-day period.
  • Adult-use marijuana may be purchased by consumers who are at least twenty-one years of age. Up to 3 ounces may be purchased in a single transaction, and consumers may be in possession of up to 3 ounces of marijuana at any time.

Still have a question. Reach out here.

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